By accessing innovatexmedia.com, dashboard.innovatexmedia.com or chats.innovatexmedia.com, or engaging InnovateX Media for services, you agree to these terms. The sections that follow cover our agency engagements. InnovateX CRM, our subscription product at chats.innovatexmedia.com, has its own section below — where the two differ, that section governs your use of the CRM.
InnovateX Media provides performance marketing, advertising, lead generation, web development, and related services as agreed in writing (via signed proposal, retainer agreement, or scope-of-work document).
Retainer fees are invoiced monthly in advance. Project fees are typically billed 50% on signing, 50% on delivery. All fees are exclusive of GST. Payments overdue by more than 14 days may result in suspension of service.
Creative assets, ad copy, code, and strategy documents we produce for you are your property once paid for in full. Tools, frameworks, and methodologies we develop in the course of our work remain ours. Our Performance Hub dashboard remains our intellectual property; you receive a license to use it during your engagement.
We treat your business information as confidential and do not share it externally without permission. We may reference our work with you in case studies and testimonials, with your prior consent.
This section covers InnovateX CRM at chats.innovatexmedia.com. It is a subscription product with its own commercial terms, separate from any agency engagement you may also have with us.
You must be 18 or over and able to enter into a contract. One person holds the account and is responsible for the workspace: for the accuracy of the details on it, for keeping login credentials safe, and for what the team members they invite do with it. Tell us promptly if you think an account has been compromised.
After cancellation you have [[EXPORT WINDOW]] to export your data. After that we delete the workspace as described in our privacy policy and data deletion instructions.
You must not:
You connect your own WhatsApp Business Account, and you remain responsible for how it is used. You must:
Meta and WhatsApp set and enforce their own rules. They can rate-limit, restrict, suspend or terminate your WhatsApp Business Account, lower your messaging limits, or reject your templates, at their discretion and independently of us. We have no control over those decisions, we are not liable for them or for any loss that follows, and your subscription fees remain payable if one is made.
If we receive a credible report that you are messaging people without consent, or a notice from Meta about your account, we may suspend your WhatsApp panel while we look into it.
Your data stays yours — your leads, contacts, conversations, templates and reports. You give us a limited licence to host, process, transmit and display it so that we can provide the service to you, and to keep backups. We do not use it for anything else. How we handle it is set out in our privacy policy.
You are responsible for having the right to bring contact data into the product, and for telling the people in it how their data is used.
We aim to keep the service running, but we do not commit to an uptime figure. Maintenance is normally done outside Indian business hours and we give notice where we can. We may add, change or remove features; where a change materially reduces what you are paying for, we will tell you before it takes effect.
The product connects to services we do not control — Meta and WhatsApp, Razorpay, and any integration you switch on such as Shopify, Google Ads or Cal.com. Your use of those is governed by their own terms. We are not responsible for their availability or pricing, or for changes they make.
We may suspend or close a workspace if you break these terms, if payment fails and stays unpaid, if your use threatens the security or stability of the service, or if Meta or the law requires it. Unless the breach is serious or we have no choice, we give notice first and a chance to put it right. On termination you have [[EXPORT WINDOW]] to export your data before we delete it.
You can close your account at any time from account settings.
Our liability for any claim arising from our services is limited to the fees paid by you to us during the three months preceding the claim. For InnovateX CRM, that means the subscription fees you paid us in those three months. We do not guarantee specific business outcomes; our service is to apply best practice with skill and care.
We are not liable for indirect or consequential loss, for lost profits or revenue, for loss of data where you had the ability to export it, or for any act or decision of Meta, WhatsApp, Razorpay or another third-party service.
Either party may terminate a monthly retainer with 15 days written notice. Project engagements are governed by the specific scope-of-work signed.
These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi.
Questions about these terms? Email info@innovatexmedia.com.
