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Legal · Last updated 27 September 2026

Data deletion

What this page is for

This page explains how to have your data deleted from InnovateX CRM at chats.innovatexmedia.com, and from our other services. It applies whether you are a customer of ours or someone who messaged a business that uses our platform.

If you are an InnovateX CRM customer

There are two routes. Both delete the same thing.

In the product

If you only want to disconnect WhatsApp and keep the rest of your workspace, go to WhatsApp settings and choose Disconnect. That revokes the access token and deletes the Meta Platform Data held for that account within [[RETENTION: AFTER DISCONNECT]].

By email

Email info@innovatexmedia.com from the address on the account, with the subject “Data deletion request”. Tell us your workspace name, and whether you want everything deleted or only your WhatsApp connection. We may ask one question to confirm it is you. We complete the deletion within [[RETENTION: AFTER DELETION REQUEST]] and email you when it is done.

What gets deleted

  • Your workspace and its settings
  • Leads, contacts, pipeline records, bookings and notes
  • WhatsApp conversations, message content and media
  • Message templates, campaigns, broadcasts and automation rules
  • Delivery and read logs
  • WhatsApp Business Account IDs, phone number IDs, and business and asset IDs
  • Access tokens, which are revoked with Meta as well as deleted from our systems
  • User accounts, sessions and login records for the workspace

Backups are purged within [[RETENTION: BACKUPS]]. We keep invoices and payment records where Indian tax and accounting law requires it, and we keep opt-out records so that nobody is messaged again after asking us to stop. Nothing else is kept.

How long it takes

  • Request acknowledged — within [[ACK WINDOW]]
  • Data deleted from live systems — within [[RETENTION: AFTER DELETION REQUEST]]
  • Data gone from backups — within [[RETENTION: BACKUPS]]

If you messaged a business that uses InnovateX CRM

If you sent a WhatsApp message to a business, and that business runs its messaging on our platform, the conversation belongs to that business and not to us. We hold it for them and act on their instructions, so ask them first.

  • Reply STOP to their WhatsApp number to opt out. They must stop messaging you, and we block further messages to you from that workspace.
  • Or contact the business directly and ask them to delete your data. They can do that from their workspace.

If the business does not respond, email us at info@innovatexmedia.com with the WhatsApp number you messaged and the number you messaged from. We will pass the request to them, and where we are required to act ourselves, we will.

Facebook Login

We use Facebook Login for Business only inside WhatsApp Embedded Signup, so that a customer can connect their own WhatsApp Business Account. It is not a sign-in method for our product and we hold no personal Facebook profile data. To remove our app’s access from your side, open Facebook Settings, then Business Integrations, find InnovateX CRM and remove it. Then email us, so we delete the stored connection data at our end too.

Questions

Email info@innovatexmedia.com or WhatsApp +91 74288 55569. Our privacy policy sets out the full detail, including how to reach our grievance officer.